Avoiding complaints and claims

The aim of the quality tests carried out by the performance testing and consumer goods testing branches is to reduce complaints and claims. Hardly any other test institute monitors such a wide range of criteria:

• information provided by the manufacturer
• quality of materials and processing
• physiological evaluation and optimisation
• comfort characteristics
• compliance with industry norms
• compliance with legal regulations
• function
• durability
• safety
• ecological issues
• advice on writing specifications and
• conditions of delivery etc.

For customers, the results of these specific tests form the basis for decision-making in product development, marketing, purchasing and supplier evaluation. Click here to find your contacts.